Cost Effective
Robert E. Horseman, DDS
To:
All Employees
From:
The Management
Date:
Effective immediately
Subject:
New cost-effective procedures
As
you are no doubt aware, upper management has embarked on an ambitious program
to increase our patient load. This program will be implemented on several
fronts:
[1] A general across the board 25% reduction of fees. To assist the transition
from our former UCR fees, we have signed with a selected group of PPO
organizations who have volunteered to maintain a strict adherence to the new
fee schedule by refusing to pay more than their table of allowances as
determined by their skilled and highly remunerated executives.
[2] The use of disposable items, while arguably laudable in concept, has proven to be financially disastrous. Therefore, starting Monday, their use will be sharply curtailed.
a. One (1) pair of latex gloves will be issued to each employee at the start
of business Monday morning. It will be each employee's responsibility to
maintain her gloves' integrity until the next weekly issue. When any given
procedure does not require the use of both hands, only one glove will
be worn on the appropriate hand. Gloves shall be washed between patients using
a generic soap and waved about vigorously in open sunlight for 30 seconds,
allowing ultraviolet and cosmic rays to render them semi-sterile. Careless
glove maintenance requiring the use of duct tape will be penalized according
to the demerit schedule issued previously.
b. Facial tissues and patient bibs account for 36% of the office's supply
budget. Effective immediately, female patients will be instructed to remove
any lipstick or gloss before leaving home. Male patients will not be
issued tissue as they neither weep nor wear makeup. Both sexes will be
instructed in the art of rinsing and made to understand that, anesthesia not
withstanding, slobbering on the bib will no longer be tolerated. Proprietary
mouthwashes will be made available at a nominal extra charge. Tap water will
be provided at no cost other than 18 cents per plastic cup.
c. Stone
models, previously thrown away, will now be recycled. This is readily
accomplished by beating them repeatedly with a blunt object until they are
reduced to pieces no larger than 2 mm on a side, then placed in a blender or
Cuisinart until reduced once again to powder.
d. Current impression and filling materials are no longer cost-effective
under Management's new fee schedules. Anything costing $65 for 5 ml of
material is patently ridiculous. Efforts are being directed to replacing
these materials with surplus stocks of silicate cement and red base wax, both
of which worked well in the past. The criteria for makeovers are being revised
upward and will be available during what was formerly the coffee break.
[3] A recent study by the Bureau of Human Resources confirms our findings that
employees are abusing their restroom privileges. This has resulted in the
following changes to our Restroom Policy:
a. As soon as refitting of the restrooms has been accomplished, your ATM card
will be required for admission to the facilities. If you anticipate requiring
admission under stressful conditions, a PIN consisting of only one (1) digit
is suggested. Your card will activate a timer preset for five (5) minutes, an
interval the Management deems generous enough for you to complete your
business there.
b. In the event of your further dalliance, the toilet will flush
automatically, the stall door will fly open, other amenities will be rendered
inoperable and the surveillance camera will take your picture.
c. The accumulation of ten (10) demerits for Restroom violations will be cause
for termination.
[4]. The installation of vending machines in the reception area is now
completed. Service will be provided by Ptomaine Tommy's Fawlty Foods, contract
low bidder. While not mandatory, use of the machines is recommended to
enable you to take advantage of the fifteen (15) minute lunch break.
[5]. Medical benefits continue as usual with minor modifications. Johnson &
Johnson is the new carrier. Benefits will be confined to those ailments
which can be treated in-house with the carrier's products, not to exceed four
(4) Band-Aids during any one quarter.
[6] The Management's previous policy of five (5) paid public holidays per
year has resulted in some dissension when one or more of those holidays fell on
a Sunday. The new Holiday Policy has now been consolidated into a fairer and
more easily regulated one. Christmas, New Years, 4th of July, Memorial Day and
G.V. Black's Birthday have been replaced by Leap Year's Day. February 29th will
be observed henceforth in this establishment even if it falls on Sunday
The Management appreciates your cooperation in following the above guidelines to
accomplish our mutual goal of doing more for less.
Originally published in the Journal of the California Dental Association, 10/95.